User: "I am trying to install scanner software on my laptop, and I cannot do it."

Me: "Why can't you do it?"

User: "I download the software from the internet and then I cannot find it."

Me: "Where are you saving it on your computer?"

User: "I don't know where I am saving it."

Me: "Go download it again, and pay attention to where you are saving it."

User: "Oh. Ok."

Prevailing Condition: irritated